Customer Care - Order Handler Coordinator

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Customer Care – Order Handler Coordinator

We are seeking a hardworking, analytical, multi-task oriented, team player young professional, eager to keep on building the Company’s continued success story.

The Customer Care – Order Handler Coordinator will play a critical role at the Montevideo warehouse development and customer needs towards digitalization.

With the new vessel “Antarctic Endurance” operational within a few days, more volumes of krill meal will flow through the logistics hub in Montevideo and the number of transactions, as well as the workload, will increase.

Essential requirements:

Bachelor’s Degree in Business Administration and/or Supply Chain.

At least 3 years of working experience, handling export orders and documentation, highly aware of international customer care/service and global communications.

Excellent English communication skills, both oral and written.

IT skills: MS Office -strong Excel knowledge- and ERP systems.

Considered a PLUS:

Professional or academic experience abroad.

Supply Chain Management postgraduate degree.


Strong interpersonal and communication skills.

Ability to establish and maintain effective key business relationships with both internal and external clients.

Keen on detail.

Highly committed, with willingness and ability to take ownership.

Proactivity and flexibility.

Main responsibilities:

Provide an excellent customer care service, by handling customer orders to export from Uruguay to the rest of the world.

Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoices, shipments, inventory counts, among others, in a courteous and efficient manner.

Process customer and internal orders at AKBM ERP system.

Generate all necessary paperwork and information required for export shipments.

Oversee all paperwork concerning orders and keep the corresponding files updated.

Comply with tax and customs regulations when issuing commercial documents.

Coordinate special and/or last-minute shipping requests.

Trace orders and notify customers of any activity concerning their merchandise.

Act as back-up for others at the Customer Care department.

Working hours: Monday thru Friday from 9 am to 6 pm. Flexibility is required, high level of workload during offload periods.

Place of work: Offices in downtown & Warehouse at Polo Oeste, Montevideo, Uruguay.

Monthly gross salary: Aker is willing to hire the best-suited person for the position. The compensation package will be agreed between the successful candidate and the Company.

Highlights of the role:

Engaging in the exciting challenge of “starting up” this key position within the Company, reporting to the General Manager in Uruguay, including daily interaction with the Customer Care; QC & QA and Sales Departments in Oslo.

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